UMB Bank Mgr TM Administration in Kansas City, Missouri
What You'll Do:
This role will provide strategic leadership and operational management focused on the administration of treasury sales activities, client care initiatives and activities. Collaborate and partner with Operations, Product, Treasury Management and Depository Sales, and other key groups within the bank to ensure delivery of services and support function.
-Manage and lead teams in implementation and pre- and post-sales activities including pricing, implementation plans, onboarding, and service strategies designed to manage client expectations.
-Assist regional management, sales & product development teams with development, maintenance, testing, implementation, and distribution of the information delivery of UMB Commercial Treasury and Commercial Card products.
-Achieve departmental performance metrics, client retention goals, and other outlined key objectives.
-Serve as a change agent and champion process innovations, systems efficiencies, and performance enhancements to make daily operations and client experience more efficient.
-Coordinate department responses to all P1 and P2 issues at the organizational level to minimize client impact and financial/reputation risk to the company.
-Oversee audit, risk management and compliance controls and procedures.
-Create and reinforce the unparalleled customer experience through client support, implementation, and pre- and post-sales support driving client retention and engagement.
-Determine capacity planning to meet required service levels for all levels of responsibility. Prepare contingency staffing plans for special projects and/or absences to maintain required service levels.
-Identify and determine any training requirements, maintain curriculum for each role.
-Ensure all departmental communication is delivered in a consistent and clear format to maintain a high level of knowledge/awareness on current project info, business objectives and priorities.
-Develop, communicate, and maintain performance criteria. Establish measurement techniques and perform reviews of associate performance, and may make salary recommendations as appropriate.
-Oversee any third-party relationships as required.
- Other duties as assigned.
In this Role, You will Need:
-Demonstrates ability to perform strategic planning and gain results from the plan
-Demonstrates strong interpersonal & communication (verbal & written) skills
-Demonstrates ability to coach and develop associates
-Demonstrates organizational skills and ability to set priorities on multiple projects/tasks simultaneously
-Demonstrates strong service/sales management ability by motivating and holding staff to goal achievement
-Demonstrates knowledge of operational processes and systems to gain service workflow efficiencies and effectiveness
-Demonstrates proficiency in Microsoft Products (Word, Excel, PowerPoint)
Culture of Diversity and Inclusion: We are committed to building a strong UMB by hiring talented, high-performing associates with diverse backgrounds. Maybe you simply want to work at a company where you have a voice and an opportunity to share your unique ideas.
Please visit us at careers.umb.com to view a list of all available opportunities. UMB is an Equal Opportunity Employer. Principals only. No 3rd parties or agencies, please.
Who You Are:
-Bachelor degree or equivalent
-8 years proven customer service experience preferably in banking or financial services
-3 years significant service management experience
We strive to deliver the unparalleled customer experience, and show customers they can count on more from UMB. The same is true for our associates. You can count on more benefits, more training, more support, and more opportunity!
What you'll get:
Unique Benefit Programs : We offer a great benefits package including several unique programs like an incentive-based wellness program, parental leave, adoption assistance and health care for you, your spouse or domestic partner, your dependents and even your pets!!
Community Involvement: Giving back is a big part of who we are! We support several great causes throughout the UMB footprint. We even offer Volunteer Time Off, which allows associates to dedicate 16 hours a year to a worthy cause of their choice.
Professional Development: We provide our associates with the tools they need to support their career goals - including training, tuition reimbursement and career guidance.
(CTP) or Certified Cash Management (CCM)
Manager Treasury Management Administration
1010 Grand Blvd