Job Information
UMB Bank Branch Quality Control Analyst in Kansas City, Missouri
The Branch Quality Control Analyst is responsible for performing independent, quality control reviews of retail branch locations to identify operational and compliance risk within the retail branch. This associate works closely with the Compliance and Oversight Program Manager and reports to the Director of Compliance & Oversight for Consumer Banking.
How you will spend your time:
Ensuring each review includes, at a minimum: an assessment of branch documentation, certification of cash on hand at the branch, observation of associate behavior and interviews with branch associates to assess the associate‘s understanding of applicable regulatory requirements.
Issuing a summary memorandum of each retail branch quality control review performed, including an overall risk rating articulating the level of risk observed in the branch review.
Maintaining an ongoing risk rating guide accurately depicting the amount of risk within each retail branch.
Assisting in operations related projects, as needed.
Cultivate working partnerships with the Consumer Operations teammates and the Consumer Delivery Team.
Collaborate with partners and support Consumer Banking to respond to requests from and timely resolve issues identified by regulatory bodies, internal audits or compliance engagements, or self-assessments.
Evaluate operational documentation for monthly operational reporting of branch performance.
Act as a supportive resource regarding Consumer Banking operations matters.
Support Director of Compliance & Oversight in the aggregation and communication of Compliance & Oversight activities including data aggregation, analysis, and reporting.
Other duties as assigned.
We’re excited to talk with you if you have:
5-7 years of branch / bank operations experience.
High school diploma or equivalent.
Ability to work independently, with minimal supervision.
Advanced knowledge of branch operations, including both teller &platform functionality
Knowledge and understanding of applicable Banking Regulations and Bank policies Knowledge of consumer banking products, services, and Bank systems.
Ability to build relationships and inspire trust across the organization.
Ability to present and convey information in a way that is easily understandable to associates at varying levels within the organization.
Proficient writing ability.
Strong experience with Microsoft Suite software and related banking applications.
Ability to travel up to 75% of a scheduled work week.
Demonstrates a knowledge of laws and regulations.
Demonstrates a working knowledge of banking industry and regulatory guidelines.
Demonstrates interpersonal skills with an ability to develop and cultivate internal and external relationships.
Ability to interact effectively with a variety of contacts.
Demonstrates excellent written and verbal communication, organizational, problem solving, and decision-making skills.
Demonstrates ability to manage multiple projects.
Demonstrates ability to work independently or in a group setting.
Demonstrates proficiency of Microsoft Excel, PowerPoint, and Word
Demonstrates ability to show flexibility, as departmental needs and requirements of the organization evolve.
Demonstrates ability to influence a large span of relationships.
Compensation Range:
Minimum: $38,910.00 - Maximum: $90,090.00
The posted compensation range on this listing represents UMB’s standard for this role, but the actual compensation may vary by geographic location, experience level, and other job-related factors. In addition, this range does not encompass the full earning potential for this role. Please see the description of benefits included with this job posting for additional information
UMB offers competitive and varied benefits to eligible associates, such as Paid Time Off; a 401(k) matching program; annual incentive pay; paid holidays; a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage; health savings, flexible spending, and dependent care accounts; adoption assistance; an employee assistance program; fitness reimbursement; tuition reimbursement; an associate wellbeing program; an associate emergency fund; and various associate banking benefits. Benefit offerings and eligibility requirements vary.
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